Posted 30.01.2020
Location
Malta
Role
Senior VIP Manager

We're looking for an exceptional Senior VIP Manager

Posted 30.01.2020

If you love leading teams to success and you’re looking for a talented group of peers to learn from then please keep on reading.

Location
Malta
Role
Senior VIP Manager

This role requires a proactive and self-motivated individual who is highly methodical in their approach and has focused attention to detail with a great passion for sports betting and casinos. The Senior VIP Manager’s key responsibility is to develop and shape iBet’s VIP program and helping to shape the Sports betting and Casino product.

Responsibilities

  • Monitor individual customer performance and ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
  • Take full responsibility for the VIP Portfolio in assigned markets and be the main point of contact for VIP clients
  • Work together with the Marketing team to shape and run bonus and promotional campaigns.
  • Handle customers’ day to day queries and complaints, including out of hours, when necessary, in order to provide the VIP with a personal and tailor-made service
  • Follow up on specific customer cases and maintain a good relationship with customers.
  • Organize events and host the VIP at Champions League finals and other great events.
  • Collect and analyze information and data on customer segments and suggest changes for optimization
  • Evaluate and report VIP activities and performance on a daily/weekly/monthly basis

Requirements

  • Excellent English language skills in writing/proofreading are necessary. Additional languages such as Norwegian, Finnish, French are a plus.
  • At least two years in VIP Account Management or Customer Relationship Management dealing with high-value VIP clients ideally in the Online Gaming sector
  • An excellent understanding of VIP expectations and the need to deliver first-class service
  • Sales experience will be considered an advantage
  • Self-confident with the ability to build a good relationship with clients and colleagues
  • An open, honest, enthusiastic, and resilient approach
  • Target-driven with a proven and consistent track record of delivering results.
  • Strong analytical/reporting skills and highly motivated and energetic.

Our Offer

  • Perfect opportunity to step up to the Head of Department level and building your own team of VIP managers.
  • Exciting opportunity to leave your mark on successful sports betting and casino brand iBet.com
  • Attractive remuneration package including health insurance
  • An international flexible work environment with an engaged, driven & professional team
  • Great & modern office space in Sliema close to all amenities
  • Salary: 50,000 Euro

Sound like you?

How To Get Started

If you know what you’re good at or where you want to be, we can help you make more of your career. Let’s get started.

Recruiters & Process

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Our Locations

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Malta

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